Live Support
Welcome to Milleniatec Live Support
To our Valued Customer,
Welcome to our Live support chat system. We are providing this service to provide you with a quick and easy way to get an answer to your per-sales, billing and support questions. Our support agents are well trained and knowledgeable regarding our products. However if your question is very technical they might not have an immediate answer. In that case you will be advice to submit a ticket which will be forwarded to one of our engineer. Please rest assured that any issue received is treated with care and dedication.
You know if an agent is online if the picture above present the ONLINE sign. Simply click on it to get connect to an agent. When an agent is not available please use the ticket system to ask your question. We reply to all tickets within 24 hours, usually within the first 1-2 hours. The live support does not replace the ticket system. There is many cases where a ticket will be more efficient.
When chatting with a support agent or asking a question in the ticket system, please be specific. The more specific and the faster we will be able to answer your questions. Indicate if you posted previews tickets related to the matter.
When to use the Live Support:
- When you have a per-sales questions
- When you have a problem with ordering a product or service
- When you have an urgent matter that need attention
When to use the Ticket System:
- When you want to suggest a new feature
- When you have serious technical issue that support agents cannot answer
- When you want to keep track of an issue (live support chat are NOT recorded and monitored)
We would like to make all the above statements clear in order to keep our customers satisfied and their experience in live chat to a reasonable level.
What ever your issue, please rest assured that our entire support staff is here to serve your needs efficiently and help in any way possible.
We look forward to working together with you.
-Milleniatec